Technical support can be a grueling and time sensitive task. In many cases technicians offer advice via telephone and rely on users to correct existing problems. During these sessions users often become frustrated with the technician because they do not understand the technical aspects of the problem. Reciprocally, technicians become frustrated with users because they are unaware of the problems complicated nature and the need for expertise. This approach, while functional, is cost and time intensive. Imagine if a technician could sit next to a user and simply walk them through a difficult procedure. Imagine if they could manipulate a mouse on the users screen and simply guide them towards a solution. These capabilities are a reality with Techinline Remote Assistance.

Techinline Remote Desktop offers Information Technology Technicians that ability to manipulate any computer at any time without physically sitting in front of the computer screen. The Techinline Remote Desktop can function regardless of firewall, NAT, or proxy settings. The ability to manipulate a user’s desktop remotely allows the technician to see exactly what the user is seeing and therefore solve the users problem quickly without the expenditure of a great amount of time. Further, users are often impressed with the technician’s ability to diagnose a problem and arrive at a solution. In truth, the Techinline Remote Desktop functions as though, the user’s desk and computer and the technicians desk and computer were physically connected and in the same exact room.

Perhaps the most important aspect of Techinline Remote Desktop is the privacy and security settings that iare naturally built into the programs functionality and capabilities. Despite the fact that the user and the technician are virtually connected, all information exchanged between the two parties is encrypted and protected with a 128-bit Advanced Encryption Standard (AES) encryption. This type of encryption ensures that the job gets done and that all information transmitted remains entirely confidential.